Hotel Front Office Management (5.31 MB)
The front office is the nerve center of a hotel property. Communication and accounting are two of the most important functions of a front desk operation. Effective communications— with guests, employees, and other departments of the hotel—are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures, involving charges to registered and non-registered hotel guest accounts, are also very important in the hospitality field. Itemized charges are necessary to show a breakdown of charges if a guest questions a bill. Download (1069 lần download) Gửi cho bạn bè
Hiring the Best & the Brightest (1.34 MB)
WHETHER WORKING WITH EXECUTIVES IN old or new companies— a Fortune 500, a start-up, a venture capital firm, an investment banking or management consulting firm, or a high tech, entertainment, consumer products, or manufacturing company—one of the top challenges I hear over and over is: How do we recruit, develop, and keep the best talent? The refrain is the same in both boom years and down times. This challenge is especially on organizations’ radar screens for MBAs and experienced talent. Download (841 lần download) Gửi cho bạn bè | | Hiring & Keeping the Best People (1.87 MB) (829 lần download) Gurus on People Management (0.93 MB) (479 lần download) Gurus on Leadership (1.25 MB) (803 lần download) Guide on Staff Motivation (0.1 MB) (347 lần download) Golf and The Game of Leadership (2.68 MB) (606 lần download)
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